Frequently Asked Questions
Everything you need to know about our innovative silicone grooming tools and bathroom essentials.
How does the silicone grip technology work?
Our products feature a patented silicone grip technology that allows them to cling to smooth, shiny surfaces like glass, mirrors, and tiles without the need for suction cups or permanent adhesives. Simply peel the protective backing, stick to a clean surface, and wait 24 hours before use.
What is your shipping policy?
We offer standard and expedited shipping options. Standard orders are typically processed within 1-2 business days and delivered within 5-7 business days. Free shipping is available on all orders over $50.
Are the products easy to clean and hygienic?
Yes, our products are made from 100% antibacterial silicone, which is more hygienic than traditional plastic or fabric organizers. They are easy to clean with warm water or can be placed in the dishwasher for a deep clean.
What is your return and exchange policy?
We want you to love your TOOLETRIES gear. If you are not satisfied, we offer a 30-day return policy for unused products in their original packaging. Please contact our support team to initiate a return or exchange.
Can I reuse the organizers in different locations?
Absolutely. Our silicone organizers are designed to be removable and reusable. If the grip becomes dirty, simply wash it with water to restore its stickiness and move it to a new location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.